Legal Information

Data Controller. QuantumAnchorHub, located at Calle los Huertos, 22 — 21110, Aljaraque, Huelva, España (hereinafter "the Company," "we," "us," or "our"), is the data controller responsible for the processing of personal data collected through our website and services.

Personal Data We Collect. We may collect and process the following categories of personal data: (a) identification data such as your full name and email address when you submit a contact form or create an account; (b) technical data including your IP address, browser type and version, operating system, device identifiers, and pages visited on our website, collected automatically through server logs and analytics tools; (c) communication data including any correspondence you send us via email, contact forms, or other channels; (d) transaction data relating to services purchased, payment details processed through our third-party payment processor (Stripe), and billing information.

Purposes of Processing. We process your personal data for the following purposes: (a) to respond to your inquiries and provide the services you request; (b) to perform contractual obligations arising from service agreements; (c) to send you administrative communications regarding your account, projects, or service updates; (d) to comply with legal obligations under European Union law, including tax and accounting regulations; (e) to improve our website, services, and user experience through anonymized analytics; (f) to send you marketing communications only where you have given explicit consent (Article 6(1)(a) GDPR).

Legal Basis for Processing. We process your personal data based on: (a) the necessity of processing for the performance of a contract (Article 6(1)(b) GDPR); (b) your explicit consent (Article 6(1)(a) GDPR); (c) compliance with a legal obligation (Article 6(1)(c) GDPR); and (d) our legitimate interest in improving our services and ensuring website security (Article 6(1)(f) GDPR).

Data Retention. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Transaction records are retained for 7 years as required by Spanish tax law. Technical analytics data is retained for 13 months in anonymized form.

Data Transfers. Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Articles 44–49 GDPR.

Your Rights. Under the General Data Protection Regulation (EU) 2016/679, you have the following rights: (a) Right of Access (Article 15) — to request a copy of the personal data we hold about you; (b) Right to Rectification (Article 16) — to request correction of inaccurate data; (c) Right to Erasure (Article 17) — to request deletion of your data ("right to be forgotten"); (d) Right to Restriction of Processing (Article 18) — to request limitation of how we process your data; (e) Right to Data Portability (Article 20) — to receive your data in a structured, machine-readable format; (f) Right to Object (Article 21) — to object to processing based on legitimate interests or direct marketing; (g) Right to Withdraw Consent — to withdraw consent at any time without affecting the lawfulness of prior processing.

Exercising Your Rights. To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

Data Security. We implement appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS 1.3), access controls, regular security audits, and staff training on data protection obligations.

What Are Cookies. Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and analyze how our website is used.

Types of Cookies We Use. We use the following categories of cookies: (a) Strictly Necessary Cookies — essential for website functionality, including session management and security tokens. These cannot be disabled. (b) Functional Cookies — remember your preferences and settings (e.g., language, region) to provide a personalized experience. (c) Analytics Cookies — collect anonymized data about website usage patterns, page views, and navigation flows. We use privacy-respecting analytics tools that do not track individual users across websites. (d) Marketing Cookies — used only with your explicit consent to deliver relevant advertising and measure campaign effectiveness.

Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair website functionality. You can also use our cookie consent banner to adjust your preferences at any time.

Third-Party Cookies. Some cookies are set by third-party services embedded in our pages, including Google Maps (for contact page maps) and Stripe (for payment processing). These third parties operate under their own privacy policies, which we encourage you to review.

Cookie Retention. Session cookies are deleted when you close your browser. Persistent cookies remain for the duration specified in the cookie table below or until you delete them manually.

Eligibility for Refund. QuantumAnchorHub provides refunds under the following conditions: (a) If work has not commenced on a project, a full refund minus any administrative processing fees (maximum 5% of the total amount) will be issued within 14 business days of the refund request. (b) If work has commenced but the delivered output materially deviates from the agreed specification documented in the project brief, a partial refund proportional to the undelivered scope will be issued after technical review. (c) If the Company fails to meet a mutually agreed-upon milestone deadline by more than 30 calendar days, the client may request a refund for the affected milestone.

Non-Refundable Items. The following are non-refundable: (a) Custom domain registration fees already paid to the registrar; (b) Third-party software licenses procured on behalf of the client; (c) Hosting fees already provisioned for the current billing period; (d) Consultation hours that have been delivered and documented.

Refund Process. To request a refund, email [email protected] with your project reference number, a description of the issue, and any supporting documentation. We will acknowledge your request within 3 business days and provide a resolution within 14 business days. Approved refunds are processed to the original payment method via Stripe.

Dispute Resolution. If you are dissatisfied with the refund decision, you may escalate the matter to our management team at the address provided below. We are committed to resolving disputes amicably. For cross-border consumer disputes within the EU, you may also use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Applicable Law. This refund policy is governed by Spanish consumer protection legislation (Real Decreto Legislativo 1/2007) and applicable European Union consumer rights directives. QuantumAnchorHub is registered at Calle los Huertos, 22 — 21110, Aljaraque, Huelva, España.

Acceptance of Terms. By accessing or using the services provided by QuantumAnchorHub, located at Calle los Huertos, 22 — 21110, Aljaraque, Huelva, España, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

Scope of Services. QuantumAnchorHub provides enterprise web application development, system architecture consulting, UI/UX engineering, performance optimization, and cloud infrastructure services. The specific scope, deliverables, timeline, and pricing for each project are defined in a mutually agreed-upon Statement of Work (SOW) or project brief.

Intellectual Property. (a) Upon full payment, all custom code, designs, and deliverables created specifically for the client under a project SOW are transferred to the client as work-for-hire. (b) The Company retains ownership of pre-existing frameworks, libraries, tools, and methodologies used in the delivery of services. A perpetual, non-exclusive license to use such components is granted as part of the deliverable. (c) The Company reserves the right to showcase anonymized project case studies and portfolio entries unless the client explicitly opts out in writing.

Payment Terms. (a) Invoices are payable within 15 calendar days of the invoice date unless otherwise specified in the SOW. (b) A deposit of 40% of the total project fee is required before work commences. (c) Milestone payments are invoiced upon delivery and acceptance of each milestone. (d) Late payments accrue interest at a rate of 0.03% per day on the outstanding balance, in compliance with EU Directive 2011/7/EU on late payments in commercial transactions. (e) All prices are exclusive of VAT (IVA), which will be applied at the prevailing Spanish rate (21%) where applicable.

Confidentiality. Both parties agree to keep confidential all proprietary information shared during the course of a project. This obligation survives the termination of the agreement for a period of 24 months.

Limitation of Liability. To the maximum extent permitted by applicable law, QuantumAnchorHub's total aggregate liability under any project shall not exceed the total fees paid by the client for that project. The Company shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, revenue, or business opportunities.

Termination. (a) Either party may terminate a project with 14 days' written notice. (b) In the event of termination, the client is responsible for payment of all work completed up to the termination date. (c) The Company will deliver all completed work product and hand over project files within 10 business days of termination.

Governing Law. These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Huelva, España.

Modifications. QuantumAnchorHub reserves the right to modify these terms at any time. Material changes will be communicated via email to active clients at least 30 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the modified terms.